FAQs

Here are answers to commonly asked questions.  If you have additional questions, please send it to us through our Contact Us page.

What is your return & exchange policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sara@wildwaxcandleco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

-Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

-Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

-Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

What should I do if my item arrives damaged or broken?

Accidents happen, and if your candle arrives damaged, we’ll make it right. Contact us sara@wildwaxcandleco.com and send a clear photo demonstrating the damage, along with your order number.  We’ll send you a new candle with care right away.

 

What should I do if my package is lost or stolen?

If it seems your package has been lost in transit, we know how frustrating that can be and we’re here to help. Please contact the carrier listed on your tracking to begin their investigation. If the carrier confirms your package is lost, you can start the claims process and we’ll handle things from there, making sure a replacement gets sent your way. Unfortunately, we are not responsible for stolen packages. Be sure to be diligent about collecting your deliveries promptly - especially during the Holidays.

 

What is your shipping policy?

Currently, we only ship within the US. We aim to extend our shipping internationally as demand arises. Thank you for understanding.

We work hard to get your order out to you as quickly as possible. Please allow 2–5 business days for processing before your order ships. When your order is on its way, we’ll send you a tracking number by email. Use it on the carrier’s site to see the latest updates on your package.

All orders ship via USPS or UPS, with estimated transit times of 1–3 business days. Large orders will be shipped via UPS ground and will take longer to arrive. Please plan accordingly, as transit times do not include order processing. Turn around and shipping times may increase during busy times of the year such as the Holidays.

 

 

How can I stay updated on new products and promotions?

 

Subscribe to our newsletter! Just enter your email at the bottom of the page to receive the latest updates and special offers.

 

Can I reuse the candle vessel?

Absolutely! Our vessels are meant to be reused and enjoyed long after the candle is gone. Once cleaned, they make wonderful planters, storage containers, or anything else you dream up. For inspiration and tips, visit our "How To..." pages (coming soon!)

 

What kind of wax do you use?

 

Our candles are made with a vegan Coconut-Apricot wax that’s FDA approved. Prized for its outstanding scent throw and luxurious smooth, even, and clean burn. It’s also one of the most sustainable and cleanest waxes on the market due to its renewable and biodegradable plant properties. Plus, it’s 100% palm-oil free!

 

 

What kind of oils do you use in your candles?

 

You can breathe easy! We only use safe and essential oil enhanced fragrances that are free from many harsh toxins such as phthalates. They are IFRA certified and fall within the California Prop 65 guidelines. 

 

 

 

What kind of wicks do you use?

 

Our wicks are made from cotton or paper and coated with a natural wax. Absolutely no lead or zinc.

 

 

Who do you donate to?

 

A portion of every sale supports two esteemed Colorado-based conservation organizations: The WILD Foundation and the Inland Ocean Coalition, an Ocean Conservancy project. Through their work, the species we highlight all benefit, whether by protecting wild spaces, safeguarding ocean health, or fostering a more sustainable future for wildlife.

 

Where can I find the online stories about the animals?

All the animals we feature can be found under the “Our Mission” tab, within the sub-category “About Our Animals.” On each product page, we also include direct links to the specific animal featured, so you can easily learn more about their story and conservation needs.