Here are answers to commonly asked questions. If you have additional questions, please send it to us through our Contact Us page.
Our physical location
We hand pour our candles in beautiful Westminster, CO 80234. Just twenty minutes north of Denver.
What if my package is lost or stolen?
Oh no! We are sorry that you did not receive your package on time or some schmuck took it. We will do everything to help you with the process. To make things easier, we automatically send a shipping notification email with a tracking number. If you did not receive this email please let us know and we will resend it. However, It is recommended by the USPS that you file a claim with your local post office or notify them by another method. This will also help reduce communication confusion. We will do our best to replace any lost packages. Thank you for understanding. Feel free to contact us anytime for help with questions you may have. Thanks!
What are your shipping rates and policies?
We do our best to keep our shipping rates down by working with multiple carriers.
We offer shipping options with delivery windows as few as 1-3 days from date of shipment.
Because we care about your order and our candles are temperature sensitive we aim to ship our products at the beginning of the business week. This way the chances of your purchase sitting in a hot truck or warehouse over a weekend is less likely to be damaged.
Uh -ohh! Rest assured if something arrives damaged $100.00 insurance is included with every shipment.
To remain cost effective, large orders may be broken down into 2 or more shipments.
You can view our full Shipping Policy here.
Where do you ship to?
As we are just starting up, we only ship within the U.S. at this time. Please be aware that shipping charges to Alaska and Hawaii may be higher.
We're honored that we have a lot of international support. Thank you! We hope to offer international shipping in the future as we grow. We appreciate your patience and understanding.
You can view our Refund Policy here.
Terms of Service
Our Terms of Service can be accessed in the footer of each page. If you can't wait to see them, you can view them here.
How do I clean my candle container after the candle has finished?
Lucky you! This is super easy as coconut-soy wax is soft and biodegradable. It easily scoops out or put into oven at 180-200 degrees and check in about 30 minutes to melt wax. Place old wax into the trash (NOT into sink drain).
Once wax and wick are removed, clean the inside only gently with a warm soapy sponge and wiped dry with towel. Outside can be cleaned with damp cloth. Be careful not to scratch container or rub harshly on label. Paper labels are delicate and are not waterproof, so do not submerge or soak entire vessel. Dry vessel.
Terrific you now have a jar to use for flowers or keepsakes! Share your ideas - we'd love to see them!
How to place orders with multiple different addresses.
If you want to place an order that has 2 or more different destinations, please place each order individually; this helps us calculate shipping costs appropriately. Thank you.
About our Eco-Packaging
What does the term "carbon footprint" mean? "The amount of carbon dioxide emissions associated with all the activities of a person or other entity. It includes direct emissions, such as those that result from fossil fuel combustion, as well as emissions required to produce the electricity associated with goods and services consumed." Source: www.britannica.com/science/carbon-footprint.
What we do to reduce our carbon footprint:
1). We re-purpose, re-use, and re-cycle and encourage our buyers to do the same.
2). We research eco-friendly supplies and manufacturers. *Bonus we some manufacturers that plant a trees every time we order from them = Awesome!
3). We do our best to size our shipping boxes properly. This means less cost for you, less amount of room taken during transportation, thus decreasing CO2 emissions, and less waste.
Can I track my order?
Yes of course! Once your order has been fulfilled, you will receive an e-mail from us with a shipping tracking number.
Why is my candle smoking?
All candles may give off a "puff" of smoke from time to time especially towards the end of candle.
However, if you see continuous smoking, check to make sure that your candle is not in a draft, has been burning too long, or that the wick is too long.
It's important the wick is trimmed to 1/4 inch each time before lighting. Doing this reduces the chance of the candle smoking, prevents debris from falling into the melt pool and the container from getting too hot from a large flame. Most importantly, a trimmed wick ensures a nice even burn and longer candle life.